My boyfriend and I came in looking to replace our mattresses and we were welcomed with open arms. The gentlemen who helped us wasn’t pushy but just helpful enough to let us know good mattresses within our budget! He was very personable and took care of us!! Thank you for your expertise and friendliness Jason!
We just bought four mattresses from John in the Melbourne store. We visited and talked with John at lease a half dozen times as we moved toward the purchase of our King for our master bedroom. We love our beds and John went out of his way to make this a pleasurable purchase. If you want a good mattress at a great price, we saved several thousand dollars, see John in the New Haven store.
We recently visited Mattress Barn on the Palm Bay road as we were starting the process of finding a comfortable and affordable queen size Mattress for our sons apartment. The man that helped us was very knowledgeable of the store's products and had us try different models until we found the perfect one! The price was better than we had been finding anywhere and the guys at the store were so very patient and polite and not at all pushy. The delivery we scheduled went very well also. Could not be more pleased with this store. Would definitely recommend them!
Mattress Barn is an excellent example of how a great company provides superior customer service, knowledgeable staff, and the best deals in town. We will always continue to support this local family-run business!
I have always had a wonderful experience when purchasing my mattresses from Mattress Barn! Ashley and Ron are fantastic, and I always know that I am not only getting the best deal in town, but will have the customer service and guarantee to back it up. I have always purchased my beds from them, and will continue to do so in the future. Thank you for continuing to serve the people of Brevard County with the best brands, quality and service that remain unmatched in my opinion!
Hands down the best place to purchase a mattress from!
The store is clean and has a relaxed environment. The employees are great. Very knowledgeable, shows you what you're looking for and explains how the mattresses are made. They are not pushy at all (there's nothing worse than going to a store and having the employees follow you around and push you into buying something!) You can tell the owner of this store takes pride in what he does! I would never hesitate to make another purchase from them again!
I had a great experience buying a mattress from here. and the customer service was top notch! They even put up with us while my two little rug rats went excitedly crazy trying out mattresses. I price shopped and found the prices to be really good! I do not enjoy shopping in general but when I do, Iike a place that gives me a great and easy experience.
My rating is an A+.
Just new to the area and so glad I stumbled into this place. The sales rep. Ashley was highly informative with her recommendations for our new mattress. Keeping within our budget and not having to sacrifice comfort, she helped us find the perfect fit for my daughter!
We are so happy with our Comforpedic memory foam mattress. As always, we had great customer service. I am not a fan of the high pressure sales pitch- and thank God they don't do that here. They made it easy to buy a much needed mattress.
We shopped every mattress outlet within 25 miles and there are plenty. Gordon at Mattress Barn was by far the best associate to work with to find what we needed. Other shops like Mattress 1 felt like we were on a used car lot with all the pressure. Not only was the prices great at Mattress Barn but, the service was excellent.
I do not typically critique my purchasing experiences online. However, when customer service exceeds your expectations so much that you buy 2 mattresses, its time to write a review. So here is mine.
We needed to buy a mattress for my daughter. We wanted a full size mattress. First, we went to other stores bait and switch, inferior product, or upselling. Over and over. Then we went to Mattress Barn. Well, who knew there was honesty and just good old fashion customer service still existed.
I was in the store, zero pressure, the guy educated me on the products (as there are differences) but, never once did they try to upsell or take advantage of me. They were so good that we are now going to go back and buy a new mattress for my son.
In the end, buy from this store! They are great! Sorry for the rant but, again when your that good, you deserve the kudos!
We were looking to replace our mattress and had gone to several mattress companies in the area. We stopped by Mattress Barn and found the salesgirl, Ashley, to be very informative, not pushy, and listened to our concerns. We are very pleased with our purchase. Thanks Mattress Barn!
My 6 bedrooms house and my other three families have been buying mattresses from this family since 1992. Service has been always excellent and the price is reasonable too. We'll continue shopping with them.
Run. Don’t walk to any other mattress store in the area. Customer service is non existent. After paying for new boxsprings, I was told by Ashley that she would call me. No call. After a week, I called her. Box springs not there, but she said the truck was coming that day and she would call me by end of the day. Yup. NO CALL! The next day I went to the store at 2:30 in the afternoon on a Wednesday and the doors were LOCKED! I knocked AND called but, you guessed it, NO ANSWER! I understand if you are alone in store and have to use the bathroom or such, but no note and not answering the phone during business hours!!! I then had to call one of their other stores and spoke with a salesman there who said they would contact the owner and have him call me. Instead of the owner taking the time to call a very upset customer, he called Ashley and had HER call me!!! Are you serious? I just tell your employee that your store is locked in the middle of a business and a customer can’t reach anyone at the store and YOU DONT CALL YOURSELF? That’s how much he obviously cares for his business. End story—Ashley called and somehow my box spring is here and will be delivered tomorrow. Good thing it was or I would have gone right back to the store to get my money back. I will never shop at one of their stores again and if you like being appreciated as a customer, don’t shop here.
All I can say is THANK YOU!! Jason is stellar. I explained to him what I was looking for in a new mattress. He was very helpful (not pushy at all). He showed me a few different options based on my needs and I decided on an amazing Stearns & Foster Oak Terrace V. I cannot wait for it to be delivered and even more excited to sleep on it and start alleviating the back pain from my current mattress. I must also say that I had no intention of buying here when I went in. I was going to see the selection and purchase with a furniture store where I already had an account with. Jason was so awesome, I had to give him my business. When you do business the right way, you earn people’s business and their praising word of mouth. I cannot say thank you enough, Jason.
I purchased a memory mattress from the Cocoa Mattress Barn a couple of weeks ago and I was very impressed at the level of service they provided. The prices were great, the delivery was prompt and the sales staff was very knowledgeable and friendly. Thank you Mattress Barn, I love my new mattress!
Excllent experince. No off putting high pressure sales pitch. Went to several stores and had such a positive feeling with selection and sales person, we chose this store. Got an excellent mattress at a great price. Would gladly go again recommend to anyone
Salesman was helpful. He showed me just the price range I was interested in and there were three quality mattresses on display. A nearby competitor had only "no-no" brands in my price range and simply threw down a TWIN size for me to try. I highly recommend Mattress Barn.
I Am So Satisfied with the service I got from Neil today on December 29th 2017. I purchased a lovely full size bed and looking so forward to sinking into its comfort zone! Happy New Years everybody at Mattress Barn and a special wish for a happy healthy and prosperous New Year to my salesman Neil.
The customer service my husband and I received from Neil was exceptional, he knows the business. It has been a long time since we have found such great service. Thank you Neil. Also the delivery service way point delivery was professional and even delivered early, which was perfect. I highly recommend Mattress Barn. This is the 2nd bed we have purchased, could not be more satisfied.
The knowledge of what i needed I knew when i walked in the door. I let the gentleman know what I was seeking and he immediately directed me to two options. He was courteous and got me out in no time at all. I found what I needed quickly with his assistance. I am happy with my purchase and expected time for delivery.
Neil was an excellent salesman. He was very kinda and helpful, even though we went in with work clothes he still treated us very kind and with professionalism. He gave us just what we needed and we will definitely come back again. The mattress is very comfortable and my son loves it.